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Support Worker


Individual support when you need it

Once you have registered and received a phone call from a member of our Early Response team, our Client Response Coordinator will be able to make a decision about your current level of need. 

If it is clear that you are managing well in your caring role and have all the information you require, we will not allocate you a named support worker but will ensure you know about all the services you can access. 

However, if you are finding your caring role challenging at this stage, you will be allocated a named support worker who will contact you by phone within 2 weeks of your conversation with the Early Response team. The support worker will ask you a few more questions about your caring role and is likely to suggest a face to face meeting. This may be in your home, at one of our offices or at another convenient venue to give you an opportunity to talk through your current challenges. You can also learn how other services may be able to support you in your caring role.  Your support worker will agree a support plan with you at this time and will discuss with you when they will next be in touch. 

Your support worker is likely to encourage you to visit one or more of our group programmes, to give you the opportunity to meet with other carers.  Research shows that meeting with others in similar circumstances helps carers to feel less isolated and lonely.

Your level of need is likely to change at some point in the future and your support worker will monitor this with you. 

If you do not have a named support worker at the moment, but have reached a stage in your caring role where you feel that some additional support might be helpful, please do contact us and we will happily re-assess your level of support need.

Summary of steps

  • Phone call from Early Response team after you register
  • Coordinator will agree your current level of need
  • If in high need, a support worker will phone within 2 weeks
  • Meet/talk to support worker and agree support plan
  • Visit group or use other services
  • Monitor with support worker if needs change
  • If not in high need, contact us at any time if things get tough

We have a support worker on call for those carers who need some support or advice quickly. This service is offered from 9:30am until 4:30pm, Monday to Friday.

If you phone 0300 111 1919 and ask to speak to the support worker on call, they will be able to help you.